Customer Behaviors Please help me with a 10-minute survey to help me address your business challenges, and to help me do better for you during this challenging time. Step 1 of 6 16% This data is for internal use only and will be used only to determine better ways to serve you. Your responses are essential to my business and I thank you for your help in advance. If at any time after the survey, you would like to modify or remove your responses please inform me.Name*Business Name*Email* Phone Year in Business*How many years have you served the Texas area?Number of Locations*Enter 1 for a single location, or N for multiple locationsHow Many Locations Did You Begin With?12-34-6Business Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Whether you love them or you hate them, they're a vital part of your business. Tell us about the people that you serve.What is your ideal customer and what would they leave in a review about you*Generally, where do customers first go with complaints?Server / EmployeeManagerYelpGoogleHow long does it take to fix a problem, when it's first identified?ImmediatelyOne or Two DaysThree days to One WeekOne MonthEach problem is unique so we don't knowAre your prices higher or lower than competition?HigherLowerAbout the SameWhich percentage of service fee are tips?10%15%20%It's everywhere, don't know This helps me determine which features, services or capabilities we will need in order to serve you, the business owner better.Highest Education Completed* High School Some College Undergraduate Degree Masters Degree Licensed Practitioner or Certifications In general, how do your personal communications with customers begin if outside of normal business?E-mailPhoneIndirectly (through staff, management)Customers will voice their opinion anyway, we usually wait and seeI would like to be more proactiveWhat is your personal defining strength?*Example: Finding sales, solving problems, interviewing and hiring, addressing customer problemsWhich tasks do you delegate, or wish your clone could handle?*If you like doing it all, please indicate that In life as in business, nothing is perfect. Tell us about how your business is doing, as much as you feel comfortable withHow many hours of weekly time is dedicated to running the business?*ProfitabilityMinimal profit, minimal time investmentMinimal profit, average time investmentMinimal profit, significant time investmentMinimal profit, extreme time investmentReasonable profit, minimal time investmentReasonable profit, average time investmentReasonable profit, significant time investmentReasonable profit, extreme time investmentExcellent profit, minimal time investmentExcellent profit, average time investmentExcellent profit, significant time investmentExcellent profit, extreme time investmentHow much profit versus effort in running the business is involved?Is there any way you someone else can help in managing this business or reduce your efforts in any way?No wayMaybe, depends on the personPossibly, but I would never trust someone elseDefinitely but don't have the time to trainYes, and they are already helpingDo you use any software to manage appointments, operations or scheduling?*What is THE most important feature of this tool and why do you use it?InexpensiveSecureIt's mandatory / regulatoryIt is the only tool of it's kindOther or don't have a reason Thank you for investing time in me to learn more about you so far. These questions are optional and help me get to know you better as a personFavorite ColorFavorite FoodGuilty PleasureWho is Your Role Model and Why?Dream vacation destination (no COVID restriction)
